I tried a online shopping website called Rosewholesale. It is really an amazing site to shop. Beautiful clothes, wholesale price, priority shipping. But these are not the most important. What I’m going to tell you is that they have a fabulous warranty and return policy which keeps the customer’s interest the first.
30 Days Return Policy
Rosewholesale provides a 30 days return policy which means you can contact with them to return your item within 30 days after you received your item. This return policy including wrong item, defect item, size issue, etc. You will never loose a cent under this 30 days return policy.
What if Rosewholesale sent me the wrong item? It is absolutely not a problem. Once you received your package only found out it was a wrong item, you can just contact with Rosewholesale after-sale customer service by submitting a support ticket to their support center. An after-sale customer service staff will handle your case within 24 hours. Normally they will need you to submit some photos for the wrong item you received. Once it has been confirmed that there is something wrong on Rosewholesale side, the customer service staff will offer you full refund for this case. But if you still want to get the correct item, they can also process new shipment for you with the correct item and it will be all free. In this case, you do not need to send the wrong item back to Rosewholesale. You can just keep it, or send it to your friend.
What if Rosewholesale sent me the defect item? There is no need to worry. Rosewholesale will take full responsibility in this case. All you need to do is to submit a support ticket to Rosewholesale support center. Rosewholesale after-sale customer service staff will review your ticket and then get back to you within 24 hours. They may also ask you to submit some photos for the defect item. Once the problem has been confirmed, they will offer you a proper solution according to your case. Refund or resend are both available.
Rosewholesale has its own size chart for each clothing on their item page. Normally there will be no problem if you order the item according to their size chart. But in rare case, you may receive an item does not fit, what can Rosewholesale do for you in this case? You can just keep in touch with Rosewholesale after-sale customer service by submit a support ticket. Once it has been confirm that there is something wrong with Rosewholesale size chart, you can always get full refund in this case.
RoseWholesale reviews said they return their items but did not get refund. Maybe you forget the R.M.A . It’s a document to record the details of your return. Contact RoseWholesale customer service for further advice.
Shopping on Rosewholesale.com is safe and convenient. You will never loose your money while shopping here. Rosewholesale has 7*24 hours customer service for live chat.
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