Before you buy something online, do you have some pre-sale queries? After receiving the parcel, unfortunately, items don’t meet your satisfaction and you want to return and get a refund? For most people who have ever shopped on Internet, the answer is yes. That is why customer service exists and it is an important part of an online shopping website. In order to ensure a good and convenient hopping experience, Rose wholesale provides four ways for customers to contact customer service.
Two phone numbers are available on Rose wholesale, one is only for customers, the other one if for customers all over the world. Please kindly note that phone support is only in English and it is provided during the office hours of Rose wholesale.
Ⅱ.International Live Chat
Customers can click the icon on right side of the website to have a live chat with a staff.
The email address is support@Rosewholesale.com. Customers can send an email to Rose wholesale anytime if help is needed.
Customers may have different problems when place an order, so there are five kinds of issues are listed. Customers can choose a correct type and submit a ticket via support center.
No matter which way customers prefer to use, customer service will try the best to solve problems and make customers feel satisfied.
However, a few customers still make a complaint about the difficulty in contacting Rose wholesale. Here are some tips which can help customers have a clearer understanding of contacting Rose wholesale customer service.
Tip 1: First two ways are only for pre-sale service.
All customers should know that phone and live chat can only answer pre-sale consultations, they don’t provide after-sale service. Such a complaint always can be seen: I called Rose wholesale or cheated with a person for a refund, but they didn’t help at all. Please understand that staff of group of hotline and chat don’t have the authorization to deal with after-sale issues.
Tip 2: A delay reply because of different time zone.
Rose wholesale is a global shopping website and customers are from different countries. As it is mentioned in the above information, phone and live chat are only available during the business time of Rose wholesale. But Rose wholesale will email customers who try to call for a assistance but fail to do it, and solve the issue. Whichever is used, customers can receive a reply within 24 hours, usually, it only takes 20 hours.
Tip 3: Provide an order number for after-sale problems.
Some customers make this complaint that customer service is helpless and doesn’t fix my problems. Please understand that customer service is unable to offer a help without an order number. Customers can find the order number in: My account>>My orders https://login.rosewholesale.com/m-users-a-sign.htm. What’s more, customers should state the issue clearly if there are several items in the order, so that a resolution can be offered as soon as possible.